Frequently Asked Questions |
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Frequently Asked Questions

Q. What is™?

A. MartBlue™ is one of the prevalent online technology and lifestyle stores of Pakistan. Being one of the most trusted online B2C (Business to Consumer) emporiums of Pakistan, MartBlue™ is a choice of millions of people across the nation.

Q. What Can I Get on™?

A. Whether it is a Desktop PC, a Mobile Phone or a Home Appliance, MartBlue™ lets you compare their specifications and prices to evaluate the best products as per your requirements. MartBlue™ offers an assortment of goods to cope with all your daily life needs. The major categories of products we deal in include Apple, Mobiles & Tablets, Laptops & Ultrabooks, LED TVs & Audio Systems, Personal Computers & Servers, Networking Equipments, Projectors & Screens, Gaming Solutions, Office Products, Personal Grooming and Home Appliances. More products are constantly being added to make MartBlue™ a comprehensive shopping portal for you.

Q. Does MartBlue™ Offer Lowest Prices? How?

A. Yes, MartBlue™ offers the lowest prices for all kinds of goods. MartBlue™ makes it possible by partnering and tying-up directly with the leading brands’ manufacturers as well as vendors. In this way, MartBlue™ cuts down total cost and ultimately offers you the most competitive rates on all products.

Q. How Can I Utilize My Shopping Cart?

A. MartBlue™ lets you to add the products you want to purchase to the ‘Shopping Cart’ and proceed to next products unless shopping has completed. After doing the shopping part, you can have a look at your cart and the total bill you are required to pay. Here you can remove products from your Shopping Cart, change their quantity or add new ones as per your requirements.

Q. How Much Do I Have to Pay for Shipping?

A. With a wide network of logistics spread across the nation, MartBlue™ requires you paying nothing for shipping. The shipping and handling of all your products is done at your doorsteps at no additional charges.

Q. Does MartBlue™ Have any Hidden Charges?

A. No, MartBlue™ has a fair payment policy that aims on total convenience of its valued customers. Unlike other online shopping companies, the prices you find on the MartBlue™ portal are full and final without any hidden charges.

Q. How Does MartBlue™ Ensure Privacy of My Payment Details?

A. MartBlue™ ensures 100% security of all your payment details through stringent technological means. All your information is stored in a highly secure server and its disclosure or selling to any third party is not done with or without your consent in any condition whatsoever. MartBlue™ works with the most reliable payment gateways including banks to ensure complete confidentiality.

Q. How Can I Avail Warranties of Products Purchased from MartBlue™?

A. Anything you have purchased from MartBlue™ comes with original warranty card (if provided by its manufacturer). In case of ‘Warranty Claim’ for any of the purchased products, you should contact nearest authorized service centre of its manufacturer. Please keep preserved, the invoice delivered along with product by MartBlue™ to avail any warranty.

Q. Is Online Registration Necessary?

A. Yes, it is mandatory to register online with MartBlue™ in order to place an order. The registration procedure lets you shop again in future and keep the record of your previous shopping online. We also occasionally offer special gifts and discounts to our frequent customers.

Q. How Can I Register With MartBlue™?

A. Registering with MartBlue™ is simple and convenient procedure. All you need is to click Register at the top right of website and fill in the required information such as First Name, Last Name, Email, Password and Confirm Password and click 'Submit' button to complete the registration process. Once you have successfully completed the registration procedure, a confirmation mail is sent to your e-mail address.

Q. What If I Forget My Password?

A. If you have forgotten your password, you do not need to worry. At the Sign In page you will be able to find ‘Forgot Your Password’ link. Simply click on this link, provide your registered e-mail address and your password with be immediately e-mailed to you.

Q. What If I Forget My Login ID?

A. Your MartBlue™ Login ID is actually your E-Mail Address. However, if you have forgotten your e-mail address, you need to create a new one and register online again with MartBlue™.

Q. How Can I Get The Invoice of My Shopping?

A. Your product is delivered at your doorsteps along with its original invoice however if you require an e-invoice too, it can be e-mailed to you on request.

Q. Can I Send the Purchased Products to a Postal Address Other Than Mine?

A. Yes, once you are done with the shopping, you get the option to send your order to an alternative postal address.

Q. At What Time Should I Expect Delivery of My Order?

A. You should expect your order to be delivered at timings between 10 AM to 9 PM.

Q. What Will Happen If I’m Not Available at the Delivery Time?

A. In case you are away from the address at the time of delivery, the courier will leave a delivery card at your door with contact number so that you can re-arrange delivery time that suits you.

Q. Will I Be Informed Before My Order is Delivered?

A. Yes, the courier will contact you before your order is delivered at the mentioned address.

Q. What If I Receive a Damaged or Defected Product?

A. We ship all products in faultless condition with full security however if due to any reason, you receive a defective product, keep the original invoice and contact our customer support department within 2 working days of the delivery, for any possible remedy.

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MartBlue™ believes in providing finest brands from the subcontinent with 100% emphasis on customers’ contentment. Your satisfaction is our belief therefore we have hired a team of professionally trained and highly considerate customer care professionals. We partner only with market’s renowned vendors to ensure 100% genuine products for you. MartBlue™ is fully secure & safe as per global e-commerce standards so you can shop around with full confidence!